At Yarmook Group of Companies, customer satisfaction is at the heart of our business. We take pride in providing premium-quality textiles and traditional African and Arabic garments. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

• You may return eligible items within 7 days of purchase (in-store) or 7 days of delivery (online orders).
• To be eligible for a return, your item must be:
  • Unused, unwashed, and in the same condition as when you received it.
  • In its original packaging with tags attached.
  • Accompanied by the original receipt or proof of purchase.

2. Non-returnable Items

Certain items cannot be returned, including:

• Custom-tailored or made-to-measure garments.
• Items purchased during clearance or promotional sales.
• Underwear, scarves, or items of personal use for hygiene reasons.

3. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 7–14 working days.
• Shipping costs are non-refundable.

4. Exchanges

• We only replace items if they are defective, damaged, or incorrectly supplied.
• If you need an exchange, please contact our customer care team before sending the item back.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a Yarmook Group error (e.g., wrong item or defect).
• For international returns, customs duties and handling fees are non-refundable.

6. Contact Us

If you have any questions about our return or refund policy, please contact our Customer Care Team:
📧 yarmookonline@gmail.com
📞 +971 4 226 9743